THS Maintenance and Assurance Plan

As part of our ongoing commitment to providing excellent service, all our valued clients on the Website Maintenance Plan are entitled to request changes to their websites. However, please note that these changes are not included in the maintenance plan. Instead, we offer a special discounted hourly rate for any alterations, modifications, or enhancements you may wish to implement. We believe this flexible arrangement allows you to manage updates to your website as necessary, while maintaining the assurance of our dedicated support and professional expertise.

Certainly! We will provide you with a comprehensive report that includes detailed information about the work we have carried out, any issues that have been raised and successfully resolved. The report will also cover important metrics such as Page Speed, PHP errors, website size, database status, and overall website health.

We take pleasure in offering you ideas and suggestions; however, it is important to note that we cannot provide you with actual written content. We offer a Content Upload Add-On, however this does not include generating content. Content must be provided by yourself.

We offer Google Analytics setup services to help you track and analyze website data effectively. Additionally, we can assist you in setting up Google Console, which allows us to monitor various aspects of your site, including broken links, sitemaps, core web vitals, and mobile usability. By leveraging these tools, we ensure your website’s optimal performance and user experience.

Regrettably, that is not possible. SEO marketing, similar to web development, demands specialized skills and expertise. Nonetheless, we are more than willing to assist you in finding the perfect SEO specialist to meet your specific requirements.

Our coverage extends solely to your primary website and primary domain. Staging or development sites are not included. However, you have the option to add additional websites to your plan.

On a monthly basis, we take care of updating all the plugins and software on your website. Our team ensures that each update is thoroughly tested for compatibility, functionality, and error-free performance.

However, it is your responsibility to renew any necessary licenses, including those for recommended or essential plugins and software that we may suggest. We will provide guidance and recommendations for these renewals, but the actual process and associated costs would be handled by you.

For any design changes you require, we will provide a new quotation to accurately reflect the scope of the modifications. However, we may make minor adjustments to improve accessibility without additional charges. To ensure adherence to industry standards, we utilize Google Lighthouse to monitor and assess the accessibility of your website.

We do not offer a comprehensive breakdown of the Google Analytics report. However, as part of our monthly report, we can provide a snapshot or highlight specific tasks/events from the report.

We can help with the setup your CRM, along with linking/connecting to your website. However we do not manage your CRM for you but we do offer a Content Upload Add-on.

We offer PHP updates as part of our services. However, since your website is hosted on a third-party server, we are unable to directly maintain it. Nonetheless, we are available to assist you in ensuring that everything is properly configured on your server.

If you’re currently enjoying our Shared Hosting Add-On or Dedicated Hosting Add-On, we’re here to ensure a seamless renewal process for you.

If you’ve chosen to utilize your own hosting solutions outside of our add-ons, please remember that you will need to contact your current hosting provider directly for renewal. Our team is always here to assist with any transitions or to answer any questions you may have about integrating your hosting solution with our services.

Whichever option you choose, our goal is to provide you with the support and solutions you need to keep your website running smoothly and efficiently. For any further assistance or to discuss your hosting needs, please don’t hesitate to get in touch with us.

To renew your domain, you will need to reach out to your current domain registrar directly. Please be aware that this renewal process is not included in our maintenance plan.

We offer a Content Up Add-On. Just provide us with the written text and accompanying images, and we’ll take care of the rest. This package includes up to 3 blog posts or pages, ensuring your content is expertly uploaded and ready to captivate your audience.